Customer Success Manager (Enterprise)

Why we exist

People will always sell, advise and serve. Someone deciding on a loan, an insurance policy or an investment wants a person across the table.

What can change is how ready that person is. Today, how good a field agent becomes depends on how good their manager is, and there are never enough great managers. UpTroop gives every frontline person the coaching of the best manager on the team, through daily AI role-plays and coaching in their own language.

Where we are today

• 14,000+ frontline people practise on UpTroop in production, at financial services companies in India.
• Voice-first AI role-plays and coaching in 11 Indian languages, on WhatsApp, Microsoft Teams and the web.
• In one large financial services deployment, new hires ramped to productivity 37% faster.
• We are now taking UpTroop to insurance distribution in the US.

About the role

Our customers roll UpTroop out to thousands of agents across branches, regions and languages. You make sure that rollout becomes a daily habit and a business result, not a launch email. You own the relationship after the contract is signed, through renewal and expansion.

What you will do

• Lead onboarding and rollouts with customer L&D, sales and HR teams, from pilot to thousands of users.
• Drive adoption: get agents practising every day and managers acting on what they see.
• Track readiness and engagement by agent, branch and region, and turn the data into clear recommendations.
• Run regular business reviews with customer leaders that tie practice to outcomes they care about.
• Own renewals and find expansion into new teams, products and group companies.
• Work with engineering to configure role-plays, languages and integrations for each customer.
• Bring customer feedback to the product team and write the case studies that win the next customer.

What we are looking for

• 3-5 years in customer success, account management or implementation at a B2B SaaS company.
• Experience managing large enterprise accounts, ideally in banking, insurance or lending.
• Comfortable with data: you can read an adoption dashboard and tell a leader what to do next.
• Clear communicator with senior leaders and with frontline managers.
• Fluency in Hindi or another Indian language is a plus.
• You want to grow with an early-stage company and build the customer success function.

What we offer

• Compensation: competitive fixed pay, incentives and ESOPs.
• Location: Bengaluru, hybrid. Two days a week in the office.
• Founder-led: you work directly with the founders.
• Early-team ownership: you will shape how we build, sell and scale, and grow into a leadership role as the company grows.

How to apply

Email your CV to hello@uptroop.io with the subject line Customer Success Manager. Add a short note on a customer rollout you led and how you drove adoption.