Who We Are

‍Every business depends on the performance of its frontline teams. Yet most organizations still rely on one-time training, lengthy SOPs, and LMS courses — expecting employees to remember what they learned weeks or months later when they're in front of a customer. At UpTroop, we believe performance comes from practice, not presentations.

We have built a voice-first, AI-powered Frontline Readiness Platform that transforms existing knowledge into interactive practice, coaching, and reinforcement. Employees learn by speaking, practicing real-world scenarios, receiving instant AI feedback, and building confidence before the moment that matters. Delivered through Microsoft Teams, Slack, WhatsApp, and the web — and available in 11 Indian languages — UpTroop makes high-quality learning accessible to distributed frontline teams at scale.

The result is measurable business impact: faster onboarding, more confident employees, more consistent customer conversations, stronger compliance, reduced manager coaching effort, and higher frontline productivity. We're building AI that helps organizations turn knowledge into performance.

About the Role:As our first Customer Success & Growth Executive, you'll play a critical role in helping enterprise customers succeed with UpTroop while supporting our growth journey. You'll work directly with customers — from implementation and onboarding to adoption and expansion — while also partnering with the founders on demos, proposals, and new business opportunities. This role combines Customer Success, Enterprise Account Management, Customer Onboarding, and Business Development. It's ideal for someone who enjoys working with customers, solving problems, and helping build an AI SaaS company from an early stage.

What You'll Do

Customer Onboarding & Success

• Lead customer onboarding and implementation for enterprise clients.
• Drive adoption of AI Trainers, AI Role Plays, AI Coach, and AI Learning Journeys.
• Conduct product walkthroughs and administrator training sessions.
• Become the trusted advisor for Learning & Development, HR, Sales Enablement, and Operations teams.
• Monitor customer health, adoption metrics, and engagement trends.
• Proactively identify risks and recommend actions that improve customer outcomes.
• Gather customer feedback and partner with Product to influence future releases.

Business Development

• Support founders during enterprise sales conversations and product demonstrations.
• Prepare customer proposals, presentations, and business cases.
• Identify expansion opportunities within existing customers.
• Help qualify inbound leads and conduct discovery conversations.
• Maintain accurate CRM records and customer interactions.

Customer Experience

• Ensure every customer achieves measurable business outcomes.
• Build playbooks for successful implementations.
• Develop customer success stories and case studies.
• Help improve our onboarding, implementation, and support processes as we scale.

What We're Looking For

• 1–2 years of experience in Customer Success, Business Development, Account Management, Customer Onboarding, or Enterprise SaaS.
• Strong written and verbal communication skills.
• Comfortable presenting to enterprise customers.
• Highly organized with excellent follow-through.
• Curious about AI and eager to learn new technologies.
• Able to manage multiple customers simultaneously.
• Startup mindset — you enjoy ownership, ambiguity, and moving quickly.

Nice to Have

• Experience in SaaS, Learning & Development, HRTech, EdTech, or Sales Enablement.
• Familiarity with Microsoft Teams, Slack, or CRM platforms (HubSpot, Salesforce).
• Exposure to AI products.

Why Join UpTroop?

• Build AI products used by enterprise customers across Banking, Financial Services, Insurance, Retail, Healthcare, and other customer-facing industries.
• Work directly with the founder and influence company strategy.
• Learn how enterprise AI companies are built from the ground up.
• High ownership with real customer impact from Day One.
• Fast learning, rapid career growth, and the opportunity to wear multiple hats.
• Collaborative, low-ego culture focused on solving meaningful problems.
• Base + performance-based incentives.

How to Apply

‍Interested candidates should send their resume and a cover letter detailing their qualifications and interest in the role to hello@uptroop.io, with "Customer Success & Growth Executive Application" as the subject line.

Join UpTroop and help our customers turn knowledge into performance!