Privacy Policy

UpTroop is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Notice explains how we process your personal data in compliance with applicable legislation. It applies to our processing of personal data relating to customers, users of our services, website visitors, and other business contacts.

If you use our services, you fall under one of the following categories:

1. Consumer User: For example, if you sign up for our services individually, visit our website, or apply for a job with us.
2. User of a Company Subscriber: For example, if you are invited to use UpTroop services by your employer or another organization that is a customer of UpTroop.

If you are a User of a Company Subscriber, we act as a data processor, processing your personal data on behalf of the organization that invited you to use our services (your employer, for example). In these cases, the organization acts as the data controller and is responsible for providing you with information about how they process your personal data.

We use your personal data solely for the purposes outlined in this Privacy Notice and in ways compatible with these purposes.

1. General Information:

UpTroop ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Notice provides details about:

• The personal data we process
• How we use your personal data
• Your rights concerning your personal data

We adhere to industry standards and legal obligations to ensure your personal data is secure.

2. Data Controller:

UpTroop is the data controller for processing personal data unless explicitly acting as a processor on behalf of a Company Subscriber. If you have questions about this Privacy Notice or the processing of your personal data, you can contact us at:

• Email: hello@uptroop.io
• Website: https://www.uptroop.io/

3. Use of Your Personal Data

3.1 Purposes of Processing:

We process personal data to:

• Provide and manage services for Consumer Users.
• Administer agreements with Company Subscribers.
• Offer support and account management.
• Improve our services (e.g., by training algorithms with anonymized data).
• Analyze usage statistics and business trends.
• Market our services through newsletters, events, and publications.
• Comply with legal obligations.
• Prevent fraud and misuse of our services.
• Establish or defend legal claims.
• Facilitate mergers, acquisitions, or similar activities.

3.2 Categories of Data Processed:

We may process the following types of personal data:

User Data: Name, email, username, profile picture, role, access level, and any attributes from integrations.
Content Data: Text, video, audio, images, chat logs, files, and other interaction data.
Performance Data: Time logs, progress reports, completion data, and course assignments.
Device Data: Browser type, IP address, device type, operating system, and geolocation.
Activity Data: Event logs, session details, cookies, and user actions.
Support Data: Problem descriptions, feedback, and user attachments.
Billing Data: Contact information, signatures, and payment details.

3.3 Legal Basis for Processing:

You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

The legal grounds for processing your personal data may include:

• Fulfilling our contract with you or your organization.
• Legitimate interests, such as improving our services or preventing misuse.
• Compliance with legal obligations.
• Your consent, where applicable (e.g., for marketing purposes).

4. Retention of Personal Data:

We retain your personal data only as long as necessary for the purposes for which it was collected. After this period, data will be securely deleted or anonymized. Retention periods vary depending on the data type and applicable legal requirements.

5. Sharing Your Personal Data:

We may share your data with:

• Third-party service providers for hosting, analytics, marketing, or customer support.
• Company Subscribers if you are a User of a Company Subscriber.
• Legal authorities, if required by law.
• Successors in the event of a merger, acquisition, or sale of assets.

We do not sell your personal data.

6. Security of Your Personal Data:

We take appropriate measures to protect your personal data from unauthorized access, alteration, or destruction. While we strive to ensure your data is secure, no system is completely immune to breaches. If a security incident occurs that affects your data, we will inform you promptly.‍

7. Your Rights:

You have the right to:

• Access your data.
• Rectify inaccuracies in your data.
• Request data erasure (subject to legal or contractual obligations).
• Restrict processing of your data.
• Object to processing based on legitimate interests.
• Withdraw consent at any time (for consent-based processing).
• Request data portability.

To exercise these rights, contact us at  
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8. Changes to This Privacy Notice:

We may update this Privacy Notice from time to time. Significant changes will be communicated before they take effect.

9. Contact Us:

For questions or concerns about this Privacy Notice or your personal data:

• Email: hello@uptroop.io
• Website: https://www.uptroop.io/

This Privacy Notice ensures transparency and trust in how we handle your personal data.
Last update: 28/11/2024