AI ROLE PLAYS · THE FINAL EXAM

The live, scored role play before the real conversation

Live, scored, adversarial: an AI customer pushes back on price, coverage, and compliance exactly like a real one would. Only a demonstrated readiness score clears a rep to move on.

See it in action Book a Demo

Prospect: hesitant, price sensitive

Live role play, Hindi voice

Live

"EMI is a little high. I already have coverage."

"Understood. Can I show what your total outgo looks like against the cover you hold today?"

Rep speaking0:42

THE READINESS PIPELINE

One arc, not four disconnected tools

Practice builds the behavior. Role Play scores it under pressure. The real conversation is where it counts. Coach feedback closes the loop, every time.

Practice

Drill the specific moments a rep gets wrong, low stakes and repeatable, until the behavior holds. That's AI Trainer.

02 · YOU ARE HERE

Role Play

A live, scored, adversarial simulation against an AI customer. Passing it is the readiness bar before going live.

Real conversation

The rep is in front of an actual customer or caller, with the behavior already rehearsed under pressure.

Coach feedback

Y.O.D.A scores the conversation against the same behaviors and feeds the gaps back into practice.

WHAT MAKES IT REAL

Practice that behaves like the customer

Four things that separate a role play from a quiz.

Talk to a customer who talks back

A voice-based AI customer that responds to what your rep actually says: hesitant, skeptical, real.

"Let me think about it."

"Of course. What would you want to be sure of before deciding?"

In their language, with their customer's persona

English, Spanish, Hindi, Hinglish, Marathi, Gujarati, Kannada, each with a native AI voice.

EnglishSpanishHindiHinglishMarathiGujaratiKannada

Scored against the outcome that matters

Scored on rapport, discovery, objection handling, and disclosure, the same business outcomes used everywhere else on the platform.

Rapport

Discovery

Objection handling

Disclosure

Role and context personalization

Different flows for sales, collections, service.

SalesA prospect comparing your rate against another provider

CollectionsA borrower two cycles overdue, avoiding a commitment

ServiceAn irate caller who keeps interrupting the disclosure

Your team doesn't need more courses. They need better conversations.

What the customer actually says

"I already have coverage"

"EMI is a little high"

"Let me think about it"

"I cannot pay this month"

These are not solved by content. They are solved by practice.

GOT QUESTIONS

Frequently asked questions

How is this different from generic AI chatbot practice?

The AI plays a specific customer persona built from your own scripts and SOPs, not a generic quiz. It responds to tone, hesitation, and objections the way a real customer would, in the language and context your reps actually work in.

Do reps need any training to use it?

No setup or training required. Reps get a link in Slack, Teams, WhatsApp, or a plain text message, tap to start, and talk through the scenario like a real call, no new app, no login screen.

Can we build role plays for our own products and objections?

Yes. Upload your docs, SOPs, or call scripts, and convert them into role plays or practice sessions in minutes. Review and publish whenever you're ready.

How is performance measured?

Each role play is scored against the business outcome your managers or administrators define for that role, giving them a readiness score per rep that reflects what actually matters for the conversation.