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Store associates often quit before becoming productive. Not due to attitude — but because they’re unsure how to handle real-life questions and conflict.
Even trained staff struggle when customers ask: “What’s the difference between these two models?” or “Why is this one priced higher?”
Cashiers, floor staff, category leads — each face different customer scenarios. Generic onboarding fails to prepare them.
Customer service varies wildly by outlet or shift. And store managers can’t shadow every new hire.
Marketing spends crores on campaigns — but if floor teams don’t pitch or explain them well, conversions fall flat.
Curated by brand, location, and experience level — so a new shoe associate in Indore isn’t getting training meant for a senior merchandiser in Mumbai.
Why is this brand more expensive?” “Can you match online prices?” — practice answers before hearing them from a customer.
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