At UpTroop.io, we don’t believe learning ends at “completion.”
Our AI coach, Y.O.D.A. (Your On-Demand Ally), helps employees practice daily in the flow of work — whether on WhatsApp, Slack, or Teams. The result? Faster ramp-up, higher adoption, and measurable business impact.

Now, we’re building a Customer Success team that ensures our clients don’t just buy UpTroop — they win with it. As a Customer Success Intern, you’ll be right at the intersection of product, people, and impact.

What You’ll Do

• Onboarding Excellence: Help new clients get started smoothly — from setting up accounts to guiding first-time users.
• Adoption Champion: Track engagement data, spot adoption gaps, and suggest creative nudges to keep teams practicing daily.
• Client Conversations: Sit in on customer check-ins, capture feedback, and help translate client needs into product actions.
• Playbook Support: Assist in building success playbooks, training guides, and FAQs that make adoption effortless.
• Outcome Tracking: Support reporting on metrics like ramp-to-productivity and attrition reduction, proving impact for our clients.

What You’ll Gain

• Hands-On CS Experience: Learn how leading SaaS companies drive adoption and customer outcomes.
• Real Client Exposure: Interact directly with business leaders across BFSI, IT services, logistics, and retail.
• Problem-Solving Skills: Learn to translate feedback into actions that improve both product and client experience.
• Mentorship from Leaders: Work closely with our CEO/COO and Customer Success leads.
• Pathway to Full-Time: Top performers will be considered for Customer Success Associate roles at UpTroop.

Who We’re Looking For

• Strong communicator who loves solving problems for people.
• Empathetic and detail-oriented — able to see things from the client’s perspective.
• Curious about how SaaS adoption works and eager to learn from real-world client scenarios.
• Comfortable juggling multiple tasks and keeping track of details.

📩 How to Apply:
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Send your resume + a short note on why you’d thrive in Customer Success at UpTroop to hello@uptroop.io with the subject line: “CS Intern – UpTroop.”

👉 At UpTroop, you’ll be more than a “support intern.” You’ll be the reason clients stick, succeed, and scale impact with AI.

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